E-mail Response Paralysis
by Deborah P. Brunt
If
you're one of the people waiting for me to answer your e-mail, please don't be angry. I can explain.
No, actually, I can't explain. But I think it has something to do with being born in the
wrong century. I'd have done well in the days of quill and ink. In that era, while you were blotting, you had time to ponder
what to say next.
In today's e-mail e-ra, people expect
a reply roughly 4.5 seconds after clicking the Send button. That's no problem for
some of the guys on my floor at work. They can answer 120 e-mails in just under 12 minutes.
And me? Well, I delete the deletable stuff immediately, especially anything forwarded
that says, "If you do not send this warning and/or message of love to your 25 closest friends, you are dirty scum not
fit to walk this planet." But when it comes to real messages demanding real answers, I ponder. I deliberate. I labor
over the briefest of replies.
In fact, I'm considering
changing my e-mail address to copy the license plate I recently saw. It read ALWYSL8. (Ponder it. You'll get it.)
If you wrote me but haven't heard back, I've read your message —
and appreciated it greatly. I probably also clicked Reply, typed, "Hi!"
and, several agonizing minutes later, clicked the button to Delete my half-written
response. I quit mid-message because: (a) I couldn't think what to say; (b) I couldn't think how to say it; and/or (c) 3,258
other duties, including 71 more unanswered e-mails, were shouting from all directions, "You're taking too long with that
one dumb message! Hurry!"
To my brain, the word
"hurry" means "shut down." This creates major problems in numerous situations, not the least of which
is E-mail Response Paralysis, also known as ERP.
So here
I sit, swamped with unanswered messages, trying desperately not to ERP, while my unanswered senders out there in cyberspace
echo the sentiment a young upstart named Elihu expressed to a sufferer named Job. With Elihu they cry, "Behold, I waited for your words, I listened to your reasonings, while you pondered what to say" (Job 32:11).
My accusers are right. I'm guilty as charged: a confirmed ponderer.
But may I say briefly in my own defense: Pondering may make for slower answers, but it usually makes for better ones.
In Proverbs 5:5-6, a man known for his wisdom uses these words to
describe the woman who "does not ponder the path of life": "Her feet go down to death.... Her ways are unstable, she does not know it." Not a good scenario,
wouldn't you say?
By contrast, this same wise man declared
in Proverbs 15:28: "The heart of the righteous ponders how to answer."
Now hang with me here. In the original language of the Old Testament,
this word ponder is hagah, a close cousin
to our own, "Ah hah!" A man named Vine who wrote a dictionary explaining such words, said, "It seems to be
an onomatopoetic term, reflecting the sighing and low sounds one may make while musing."
If we stuff all the meanings of hagah into that
one sentence from Proverbs, it reads: The heart of the righteous moans, growls, utters, muses, mutters, meditates, devises,
plots, speaks.
Notice that the speaking (or in this case
e-mail writing) comes after much rather noisy deliberation.
So if you're expecting an e-reply from me, take heart: it will eventually come. Meanwhile, imagine me sitting at
my computer moaning, muttering, meditating, musing until that ah hah! moment when I know just what to say.
. . . . . . .
Quoted scriptures in this article are from New American Standard Updated.
© 2001, 2005, Deborah
P. Brunt. All rights reserved.